(Ireland) Banking system makes 170 branches autism "user friendly"
- The end of childhood
- Apr 4
- 2 min read
Mar 31, 2025, Business Plus: AIB work with AsIAm to make all of their branches user friendly for Autistic people
AIB has partnered with Ireland’s Autism charity, AsIAm, to make all of its 170 branches around Ireland as user-friendly as possible for Autistic people.
The bank, which has the largest branch network in the country, said every AIB branch has received Autism Friendly Accreditation from AsIAm to ensure they are as accessible and inclusive as possible.
AIB said they are the first Irish bank to receive the accreditation for all its branches.
The branch sensory environment has been enhanced to include changes in lighting to make the public areas of the buildings warmer and more accessible.
Dedicated quiet spaces and sensory kits are now also available at each location.
In addition, the bank is providing sensory maps on their website showing the layout of each of their branches to help customers plan their visit.
The bank has also worked with AsIAM to provide specialised customer support training in Autism Understanding and Acceptance to branch staff.
"By becoming AsIAm accredited, and implementing small yet meaningful changes, they are creating a more welcoming environment that helps Autistic people feel valued and supported in their everyday banking experiences. I know that for my customers and their families, it will make a real difference for them in the branch.”
AIB’s Managing Director Retail Banking, Geraldine Casey said: “AIB has the largest branch network in Ireland and with the support of AsIAm, we are delighted to say that all of our branches have been enhanced to make them as user friendly as possible for autistic people, making AIB the first Irish bank to receive the accreditation for all its branches.
"Our branches play an important role in communities around Ireland and our people are committed to ensuring that they are as inclusive and welcoming as possible for all.”
AsIAm’s CEO, Adam Harris said: “We are absolutely delighted to see AIB leading the way as the first Irish financial institution to provide Autism support in every branch.
"This is a landmark step toward true inclusion and accessibility, ensuring that Autistic individuals and their families can navigate everyday banking with confidence, dignity, and understanding”.
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